News, About Us, Dispatch and Delivery.

Christmas Dispatch

Last UK Christmas orders are to be placed on Wednesday December 19th, these will be posted 9. AM Thursday 20th December. Although orders can be placed after this date dispatch will not begin until Jan 3rd 2019.

Great news, all orders regardless of size, will receive a complimentary gemstone ( the gemstone is randomly assigned with each order, so we can't guarantee what it will be ). You don't need to do anything, it will be automatically included with your order.

Worldwide Orders
Yes we sell worldwide, we ship to all countries, our jewellery is sent fully tracked, there is the only base cost of £8.50 ( fully tracked ) for all your purchases. We have repeat customers from all over the globe. We provide full tracking at the point of post of every order outside the UK.

KCA Vintage Gems.
We pride ourselves on our customer service, you will be kept updated of your purchase, from placing the order - to its dispatch. We are always happy to answer any queries our customers have feel free to contact us at enquiries@kcavintagegems.uk.
All items are carefully packaged and posted with full insurance and tracking
Our jewellery is posted worldwide and we are always happy to accept international orders.

A Little About US
We are an independent family business based in Birmingham UK. Primarily we stock vintage Jewellery or pre-owned unusual Jewellery.
We dispatch all over the world and for international buyers, all jewellery is sent tracked and we are able to advise where your purchases are from dispatch to delivery.
We also sell a small percentage of our jewellery on Etsy, where if you have concerns about buying jewellery online you can check out our five star service record.
In these last few years we are very proud to say we have provided jewellery to production and film companies in both the UK and the USA, we adore all our customers whether they are big or small, please feel free to contact us if you have any queries.

Being based in Birmingham and having easy access to the renowned Jewellery quarter helped inspire me as the child to foster a love for all things vintage and unusual. My introduction to vintage came at a very early age, one of my fondest memories is still of visiting my Nan as a child. If I was well behaved she would get the button box out for me to look through, not only did it contain buttons handed down through the family it also housed my great grandmothers costume Jewellery. I loved the sparkle of the rhinestones and the beautiful colours of the enamels, I still do.

Payment
Payment can be made via bank accounts or credit/debit cards via our secure online payment system. We currently use Paypals system for payment processing. All your details are secure with 128 bit encrypted sessions (the highest level commercially available). Your sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

Delivery
Orders are dispatched within 48 hours of purchase. UK postage is £2.99 all our UK orders above £25 qualify for free delivery. There will never be a surprise postage fee, or processing fee. We always post 1st class. For overseas buyers we have one set fee for the order, the postage charge for Europe is £5.25, the postage charge for the rest or the world is £8.50. Orders are sent in presentation bags or boxes, or the original box if it is included within the listing. If you have any questions about delivery please feel free to contact us at enquiries@kcavintagegems.uk
Please note for orders outside of the EU a customs form may have to be filled in, your goods will be described honestly and accurately. Any import duties or fees levied at customs are the buyers responsibility.

Returns
If for any reason you are unhappy with your order please contact us at sales@kcavingategems.uk within 7 days of your receipt, so a returns number can be generated for you, it makes your refund easier and faster to process at our end. Your goods need to be unused and returned, within 14 days of your receipt.